Frequently asked questions
Shipping & Duties
・Transparent Shipping:
Shipping fees are calculated at checkout for your convenience.
・Direct from Japan:
Your piece is meticulously prepared and shipped from Japan via EMS or DHL.
・Import Duties:
While import duties are generally the recipient's responsibility, orders to Hong Kong for personal use are typically duty-free, allowing for a seamless experience.
(一般而言，關税由收件人承擔。然而，寄往香港的個人訂單通常免徵關税，您可以安心選購。)
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.