Legal notice

Company Name
TOYO HAT Co., Ltd.

Representative
Hitoshi Imada

Business Address
3-6-20 Fukaekita, Higashinari-ku, Osaka-shi, Osaka 537-0001, Japan

Contact Information
Tel: 06-6974-6233 (Mon–Fri 11:00–17:00, excluding national holidays)
Email: orient.kyoto@gmail.com
Please note that inquiries regarding the online store are not accepted by phone. Kindly contact us via email.

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Pricing

All prices are displayed in Japanese Yen, inclusive of tax.

Payment Methods

We accept credit cards and other payment methods available at checkout.
The timing of payment depends on the selected payment method.

Additional Fees

Shipping fees apply and vary depending on the delivery area, product type, and quantity purchased.

Delivery of Goods

Orders will be shipped within 5 business days (excluding weekends and holidays) after confirmation of your order.

• Pre-order items will be shipped once they arrive in stock. Please check the product page for the estimated arrival time.

• Delivery may be delayed during busy periods or depending on your delivery area.

Returns and Exchanges

As a general rule, we do not accept returns due to customer preference.
However, if the product is defective or incorrect, we will accept returns only if you contact us within 5 days of receipt.

Refunds

Refunds will be processed after the returned item has been confirmed.
The timing of the refund depends on your payment method.
If you received the wrong item or a defective product, please contact us at orient.kyoto@gmail.com.

Refusal to Receive / Return to Sender

If an order is returned due to refusal of receipt, long absence, or incorrect address, the order will be canceled.
In such cases, the customer will be charged for the round-trip shipping and any related costs.

Import Duties and Taxes

International buyers are responsible for any import duties, taxes, and charges imposed by the destination country.
These fees are not included in the product price or shipping cost.

• Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

• Customs fees are usually collected by the shipping company upon delivery and are not additional shipping charges.

• We will not undervalue items or mark them as gifts on customs forms, as doing so is against international laws.