We generally do not accept returns or exchanges due to customer preference.
However, if the product you received is defective or incorrect, we will accept returns only if you contact us within 5 days of receipt.

Refunds

• Refunds will be processed after the returned item has been confirmed.

• The timing of the refund depends on your original payment method.

• If you received the wrong item or a defective product, please contact us at orient.kyoto@gmail.com.

Refusal to Receive / Return to Sender

If an order is returned due to refusal of receipt, long absence, or incorrect address, the order will be canceled.
In such cases, the customer will be charged for the round-trip shipping and any related costs.